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imofb
Participant
April 1, 2020
Question

[Import-Export]- XD exporting to PDF issue

  • April 1, 2020
  • 5 replies
  • 2602 views

Hi,

I'm not sure if this is me being a moron as I'm quite new to XD. I have a basic phone graphic with an image masked inside;  I'm finding when I add this component from my CC library to an artboard in XD, and try to export the artboard as a pdf, it is blowing out the image to be full size within the graphic. It only happens when exporting to pdf. 

Is there a way to solve this?

 

{Renamed By MOD}

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5 replies

Emmanuel Riggione
Emmanuel Riggione
Participant
August 12, 2020

Same issue here. It blows and inverts the image.

Vishu_Aggarwal
Vishu_Aggarwal
Participating Frequently
June 22, 2020

It seems to be the bug in with XD (version 30.0.12.14)  on macOS (10.15.5). If you manually mask the image with Shape and export it to PDF, then if you view the pdf in the Preview app ((Version 11.0 (999.4)) or  Acrobat Pro DC (Version 2020.009.20067), it will show the image incorrectly and even inverted/flipped.

 

I have noticed that if you drag the image over the masking shape, then It will export correctly in pdf format when viewed in the preview app and Acrobat Pro DC it will show the mask correctly. 

 

Refer the Screenshots -

 

 

 

 

 

 

 

 

@Rishabh_Tiwari

Vishu AggarwalAdobe Certified Instructor, Professional and Expert
Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
June 22, 2020

Hi Vishu,

 

We were unable to reproduce this on our end on macOS 10.15.4 and XD 30.0.12. Have you tested this with different files? 

 

Regards

Rishabh 

Vishu_Aggarwal
Vishu_Aggarwal
Participating Frequently
June 23, 2020

I don't quite understand what you mean by different files?.

I have created the video of the whole process - https://youtu.be/CdbRRaDQe0Q  

And files can be downloaded from the following link  - https://drive.google.com/drive/folders/10xJaWb8z3DBd0oSvv-flPUdNkN-CYLPE?usp=sharing

 

Vishu AggarwalAdobe Certified Instructor, Professional and Expert
    B
    bradh12109595
    Participant
    June 19, 2020

    I am experiencing the same issue.

    I took a screen shot of an image. Drag the screen shot into XD. Resize and mask the image. Then, when I export as a PDF, the image is blown out. Here is an example:

     

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    June 21, 2020

    Can you share original screenshot for testing?

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    April 1, 2020

    How you creating mask?

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      April 1, 2020

      Hi Imogen,

       

      Thanks for reaching out. If I understood it correctly, I added an image to the Artboard from the CC library and then masked it with a shape and then exported it as PDF and on my end, it seems to be exporting correctly. If that's not what you are following, I'd request if you can share a small video or a few screenshots of the workflow that you are following so that we can check it on our end. To share the video you can add it to cloud storage and share the link here.

       

      Regards

      Rishabh

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