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patricioc16063456
Participant
December 12, 2017
Answered

Importing Images Freeze Adobe XD

  • December 12, 2017
  • 1 reply
  • 1148 views

Hi Adobe XD,

I am encountering an issue when I import images in Adobe XD. When I select the file I need to import my computer freezes from 15 - 30secs. The average file size for the images I am importing is 25k.

I updated my GPU Drivers and I'm running:

Microsoft Windows 10 Enterprise

10.0.16299 Build 16299

Has anyone else encountered this issue?

    This topic has been closed for replies.
    Correct answer Peter_Flynn

    Ok, it sounds like you're unable to gather the log I suggested because XD is completely crashing (that is, XD is quitting suddenly, not staying open while frozen).  For an app that is crashing, please follow these steps to get a crash log for us:

    1. Follow the steps at http://www.thewindowsclub.com/activate-windows-error-reporting-windows-8 to enable crash dumps (although the title says Windows 8, these steps work in Windows 10 too).  For the "DumpType" setting, use the "Full dump" option.
    2. Wait until XD crashes again, then go to C:\Users\%USERNAME%\AppData\Local\CrashDumps\ and locate the newly created .dmp file
    3. Upload this to a file sharing service and email me a link at pflynn (at adobe.com)

    Sorry about the problem, and thanks in advance for helping us track this down.

    1 reply

    P
    Adobe Employee
    Peter_Flynn
    Adobe Employee
    December 12, 2017

    Does this always happen?  If so, could you share some of the image files it happens with?  Are the images located on a network share or any other unusual storage location?

    Assuming this only freezes XD and not your entire computer, another thing you could do is capture a log while XD is frozen:

    1. Open Task Manager
    2. While XD is frozen, right-click the XD in Task Manager and choose Create Dump File
    3. Upload the file somewhere and send us a link
    P
    patricioc16063456Author
    Participant
    December 12, 2017

    Yes, it always happens, it's sporadic and does not happen on a consistent basis. The images that I am importing are on my desktop. I am using CTRL + SHIFT + I to import images.

    This only causes XD to crash (freeze). Before I can press CTRL+ALT+DELETE, XD shuts down and I have to reinitiate and try to import the image again. Typically this is the workaround and I can then import the image successfully.

    This is an image I am trying to upload.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    January 10, 2018

    Did you send the link of the dump file to the product team? Are you still facing this issue?

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