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NaraSilva
Known Participant
Jun 17, 2021 2:16 PM UTC
Question

IMPOSSIBLE TO UNDO

I am sending over a video showing how it's impossible to undo anything I do on my file. And it happens TOO FREQUENTLY to say it's an isolated case. Not everyday. I close and open my file from 20 to 20 minutes to be able to undo. I have sent crash dumps, but seem I am only eligible to have one answer from you guys, so I am opening a new post. 

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    4 replies

    NaraSilvaAuthor
    Known Participant
    Jun 17, 2021 2:18 PM UTC

    So I just sent the wrong video, I have sent the video where I cannot assign 3 more keys to move between artboards, so I am dropping the right video here, as I cannot fix it. 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jun 22, 2021 1:12 PM UTC

    Hi there,

     

    We are sorry to hear you're unable to do undo in XD and thanks for sharing the video. Is it possible for you to share the file with us over a PM or here so that we can check at our end? You may try minimizing and maximizing XD window whenever it happens and see if that helps.

     

    We'll try our best to investigate the issue.

     

    Thanks,

    Harshika

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    NaraSilvaAuthor
    Known Participant
    Jun 23, 2021 12:21 PM UTC

    I cannot share this file, this is my work file. Unfortunately, it's protected by a signed NDA. 

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