In XD 55 version, app blinks red at the bottom when launched and crashes

Question

When I attempt to open XD through the creative cloud, the app blink red at the bottom bar of my screen and then closes. I haven't been able to open the app up. I just downloaded the latest version so I am up to date!
 
<Title renamed by moderator>

Kamryn266950914buj · Accepted Answer

Hi @Kamryn266950914buj,

Hope you're doing well!

We would like to follow up on your issue. Are you able to resolve the issue by following our expert advice?

Please feel free to update the discussion if you need further assistance.

We would be happy to help.

Thanks,

Harshika

I ended up figuring out that it was a problem with my laptop so I had to
reset it many times and it worked out!

HARSHIKA_VERMA · Answer

Hi @Kamryn266950914buj,

We are sorry to hear you're unable to launch XD. Would you mind sharing the details of your operating system and the screenshot of the "About XD" info from the Menu bar under the "Help" section? Could you please also share a short video of the red blink for investigation purposes?

Have you tried the below steps?

Quit XD from Task manager/ Activity Monitor.
Close all related XD and Creative cloud processes.
Sign out of the Creative Cloud Desktop app and XD
Restart the machine
Sign back in and launch XD from the Creative Cloud Desktop app.

Let us know if that helps. We're here to help.

Thanks,

Harshika

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded