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Nishan Singh
Participant
Oct 26, 2022 10:09 PM UTC
Answered

In XD, the Working space turned black on macOS Monterey

Hi Everyone,

 

I got one issue with my Abobe XD. The working space/ area turned black. Please help me as soon as possible to resolve the problem.

 

I tried uninstalling /installing but didn't get a solution.

 

I am using macOS Monterey, Version 12.6.

 

Thank in Advance

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Nishan SinghCorrect answer
Participant
Nov 3, 2022 9:02 PM UTC

Thank you for sharing the requested info, @Nishan Singh. Are you connected to the external monitor? Could you please open XD in safe mode and let us know if that helps?

 

I am here to help.

 

Thanks,

Harshika


The problem was solved when I restarted my Computer. Thanks for your help.

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6 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Oct 27, 2022 6:11 PM UTC

Hi @Nishan Singh,

 

We are sorry to hear you're having trouble using XD. Would you mind telling us the version of XD installed on your machine? Does that happen with all files or with a specific file?

 

Have you tried signing out of XD, Creative Cloud Desktop, restarting the machine, and then signing back in?

 

Let us know if that helps.

 

Thanks,

Harshika

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Nishan SinghAuthor
Participant
Oct 27, 2022 6:23 PM UTC

Hi Harshika, thank you for your quick response.

 

I am using the latest version (55.0.12). I tried installing /uninstalling the XD, creative cloud as well. However, after restarting it resolved my issue. But, after some time, this problem arises, and then I restarted again.

 

Most of the time I have to restart my system to resolve this issue. I am not sure whether it is a software issue or a hardware issue.

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Oct 27, 2022 6:47 PM UTC

    Thank you for sharing the requested info and trying the steps suggested, @Nishan Singh. Could you please check if it's happening with any other apps as well?

     

    I will try my best to help.

     

    Thanks,

    Harshika

     

     

     

     

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