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R
rogerg68485313
Participant
August 26, 2021
Question

Installation or updating error

  • August 26, 2021
  • 1 reply
  • 314 views

Hello, I'm trying to update my adobe XD to the last version available and says "Installation Error". I've uninstalled the previous version and it comes with the same error. Is any problem with the server?

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 26, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Is there any error code as well? You can look for the code here https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html and try the suggestions shared there. If there isn't any code, please uninstall XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and re-install XD and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    R
    rogerg68485313Author
    Participant
    September 3, 2021

    I fixed uninstalling the software and deleting the empty folder that keeps the computer in the "installed apps" named "Adobe XD". When I did this, I reinstalled the software and it worked. 

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