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rogerg68485313
Participant
Aug 26, 2021 10:52 AM UTC
Question

Installation or updating error

Hello, I'm trying to update my adobe XD to the last version available and says "Installation Error". I've uninstalled the previous version and it comes with the same error. Is any problem with the server?

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    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Aug 26, 2021 1:00 PM UTC

    Hi there,

     

    We're so sorry to hear about the trouble. Is there any error code as well? You can look for the code here https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html and try the suggestions shared there. If there isn't any code, please uninstall XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and re-install XD and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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    rogerg68485313Author
    Participant
    Sep 3, 2021 7:08 AM UTC

    I fixed uninstalling the software and deleting the empty folder that keeps the computer in the "installed apps" named "Adobe XD". When I did this, I reinstalled the software and it worked. 

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