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ZenMittal
Participant
June 4, 2020
Answered

Installed fonts not showing the font family correctly in XD on windows machine.

  • June 4, 2020
  • 5 replies
  • 11424 views

Some of the fonts (Karla, Spectral) I installed on my system are not being found by XD.

Sometimes I could get away with installing the fonts once again, and reopening the XD, but now even this doesn't work. 

Now after installing the fonts several times, I see the font in fonts panel, and in its font-weight menu I start seeing multiple font weights like 3 regular, 3 italics, 3 bold. But they still don't work and the font is still not working and shown missing on the layers section.

 

Yes, fonts are showing correctly well in C:Windows/fonts folder.

Tried installing fonts on all users.

Tried deleting and reinstalling fonts.

Tried signing out and in of creative cloud.

Tried restarting.

Tried using a font manager to manage fonts (FontBase).

All to no avail.

 

This is EXTREMELY frustrating.

 

I am using the latest version of XD on the latest Windows 10.

 

<The Title was renamed by moderator>

    Correct answer stuartf76130223

    I just experienced this problem.

    Solution that worked for me:

    Go to the creative cloud desktop app

    1. Press the ' f ' in the top right corner (fonts)
    2. Click "Browse for fonts" button underneath.
    3. Go to fonts webpage
    4. Search for Poppins
    5. Activate each weight in the browser
    6. Go back to XD
    7. Poppins will now be listed, but at the bottom of the fonts list not amongst the 'p' named fonts.

      Hope that helps - 4 months too late.

    5 replies

    A
    Ace220167291hrc
    Participant
    December 1, 2021

    2022 on the horizon and new to Adobe XD. Experiencing the same issue with Poppins which I continuously re-install after starting my computer. Very frustrating and concern regarding reliability of the software. I prefer this getting fixed as I follow some design guidelines for my brand.

    stuartf76130223
    stuartf76130223Correct answer
    Inspiring
    March 3, 2022

    I just experienced this problem.

    Solution that worked for me:

    Go to the creative cloud desktop app

    1. Press the ' f ' in the top right corner (fonts)
    2. Click "Browse for fonts" button underneath.
    3. Go to fonts webpage
    4. Search for Poppins
    5. Activate each weight in the browser
    6. Go back to XD
    7. Poppins will now be listed, but at the bottom of the fonts list not amongst the 'p' named fonts.

      Hope that helps - 4 months too late.
      B
      Beverly May5EAD
      Participant
      September 18, 2021

      Still experiencing the same issue with "Inter" font. Any workaround?

        M
        Mark van Hagen
        Participant
        September 20, 2021

        @Beverly May5EAD I had to install the Inter font directly in the Windows fonts folder (C:\Windows\Fonts). Make sure not to use the Inter-VariableFont_slnt,wght.ttf Google fonts offers in their download. I believe XD or Windows doesn't know how to handle them. The static .ttf seem to work fine for me in XD.

        If you use a service like Fontbase it will try to serve the VariableFont.. and that didn't work for me. Hope this helps?

        D
        defaultfpskmrtqxfch
        Participant
        June 9, 2021

        Same issue here. Seems like Adobe has not been able to solve the problem even though users have been reporting the same thing over and over again for years now!

          S
          Sujay0101
          Participant
          June 11, 2021

          Same issue with font Inter. tried everything, but no resolution so far. Any help would be highly appreciated.

            Chris Metodiev
            Chris Metodiev
            Participating Frequently
            August 3, 2021

            Same issue here as well. Tried everything as the OP and can't find a solution. Tried ttf, otf, same issue. 
            The only issue I have right now is the tight deadline. 

            D
            defaultj6b16alhcuh7
            Participant
            April 11, 2021

            This happens to me!
            I've installed a Google Font Family on my Win 10 Enterprise, aparently everthing was going all right but sudenly after a restart all the font family changed to "Regular" I'm using Quicksand and the only font variation that I see on XD it's "Regular"

            This issue makes XD unusable for me, I have the latest versión right now of  XD, this don't happen in any other Adobe App it only happens in XD.

             

            XD V: 38.1.12.2

            Win: Windows 10 Enterprice

              R
              rajnikantl28480552
              Participant
              May 31, 2021

              @HARSHIKA_VERMA 

               

              any solution here, one of my team mate also facing same issue in XD only. We are using AI, PS also but all font family are display properly but in XD ONLY its display Regular font.

               

              Appreciate your ASAP HELP!!!

                italosan
                Community Expert
                italosanCommunity Expert
                Community Expert
                June 4, 2020

                Hi, sorry you are having problems with Adobe XD. By any chance, do you use a font manager?

                Z
                ZenMittalAuthor
                Participant
                June 5, 2020

                I installed a font manager (FontBase) specifically to try to solve this issue. It didn't work. As said in the original post.
                Uninstalling the font manager doesn't work as it was there before even installing it.

                italosan
                Community Expert
                italosanCommunity Expert
                Community Expert
                June 9, 2020

                On other software in the Adobe suite, do the affected fonts work correctly instead?

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