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irakli0D4C
Participant
Jan 23, 2021 5:28 PM UTC
Question

Installing XD - You don't have access to manage apps.

Hello dear Adobe Support Community,

While trying to install XD, Creative Cloud launches automatically and under Apps tab the message appears: "You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management."

I'd appreciate getting support. Thank you! 

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    2 replies

    irakli0D4CAuthor
    Participant
    Jan 23, 2021 5:30 PM UTC

    I'm using MacBook Pro 2013 (macOS Catalina version 10.15.7)

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Feb 3, 2021 1:06 AM UTC

    Hi there,

     

    I am sorry for the delay in response. It looks like you are on an enterprise team license. If yes, then I would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html 
    If not, then contact your admin and ask them to create a case or start chat through the admin console. 

     

    Let me know if you need further assistance. I would be happy to help.

     

    Thanks,

    Harshika

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