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atran-1digital
atran-1digital
Known Participant
February 14, 2022
Question

is there possibly a memory leak with latest xd version?

  • February 14, 2022
  • 1 reply
  • 637 views

.

47.1.22.2 (x64)

imac (retina 5k, 27-inch, 2017)

monterey, 12.1

 

when i work in it, there is a considerable lag. i end up having to reboot computer.

 

or something else is going on with this version that's causing my entire worflow. (have not introduce or work in any new apps, adobe or otherwise... same set of apps and same setup; most noticeable when working in xd)

    This topic has been closed for replies.

    1 reply

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    February 14, 2022

    Did you try to reinstall it with  Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    May be that can help. Sometime garbage file or process can blow such a memory lack. Please review your Task Manager when XD is running and check is there any garbage xd processes

    atran-1digital
    atran-1digitalAuthor
    Known Participant
    February 14, 2022

    althought i appreciate and thx for quick response...

     

    "Did you try to reinstall it with  Creative Cloud Cleaner Tool..."

     

    this seems to be a convoluted way to address the problem, as it assumes "The Adobe Creative Cloud Cleaner tool is intended for advanced computer users..."

     

    what if user is not advanced and has this issue? what if user goes through all the steps and lose data (which the cleaner tool warns)? how many apps out there puts this onus on the average user? where is q/a and testing and usabilty on adobe side in this?

     

    what you're suggesting and tell me is there is not an answer nor a safe solution for your average user, correct?

     

    (i'm consider myself an "advanced computer user" and i hesitate to go through with this solution. i have on-going client work and there might be a chance if i implement it, there would be data loss).

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