Issue - Audio is not being recorded

Question

I am working on version 35.1.12 where when in prototype mode it no longer is recording and capturing audio. I can confirm that all my preferences and permissions allow XD to capture audio and the video recording is working but when the microphone box is checked and recording it is not capturing our VO.

Atul_Saini · Accepted Answer

Hi DavidUtt_WK,

Thank you for sharing the details, it appears that you have already tried the basic troubleshooting steps. Please ensure that you update to the latest build XD 35.3, if the problem persists, please connect with our support team for 1:1 assistance using this link: Contact Customer Care (adobe.com).

Thanks,

Atul_Saini

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. Could you please try the suggestion shared on this similar discussion: https://community.adobe.com/t5/adobe-xd/prototype-voice-recording-does-not-work-on-mac-10-13-6/td-p/10316174?page=1

If it doesn't help, please share the exact version of XD and also could you please confirm if you are able to record audio while recording your screen generally?

Regards

Rishabh

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