Skip to main content
caroconstant
caroconstant
Known Participant
Jun 23, 2023 1:28 PM UTC
Question

Issue opening online files (geographic area)

Hello,

 

I have an issue, when trying to open an online existing .xd file ... error message:

"Les services Creative Cloud ne sont pas activés ou ne sont pas disponibles dans votre zone géographique."

 

(from "recents files" or from https://assets.adobe.com,  the same).

 

This file, but not only this one : https://assets.adobe.com/id/urn:aaid:sc:EU:b4cfdb1f-d14c-40bd-bc9e-bee99f4dfe6c?view=difile 

 

Thanks a lot for your help,

Caroline

(France / Mac Os 10.14.5 / Adobe xd 45.1.62.3  x64)

 

This topic is closed to new replies. Start a new post to keep the conversation going.

4 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Jun 28, 2023 2:20 PM UTC

Thank you for your patience. Will it be possible for you to share the XD file and system logs by following the steps shared here? Before collecting the logs, please try opening the file and then collect the logs. Once the logs have been collected, please add both file to a shared location like Google Drive or DropBox and share the link through a private message by clicking on my name.

Translate
caroconstant
caroconstantAuthor
Known Participant
Jul 11, 2023 12:49 PM UTC

Hello,
I've sent you what you've asked, but I still have no news.

Could you tell me if you are about to have a look on it?

 

Thanks a lot,
Caroline

Translate
Rishabh_Tiwari
Rishabh_Tiwari
Legend
Jun 23, 2023 2:53 PM UTC

Hi @caroconstant ,

 

Sorry to hear about the trouble. I am getting this checked and will update this discussion shortly.

 

Thanks

Rishabh

Translate
    caroconstant
    caroconstantAuthor
    Known Participant
    Jun 23, 2023 3:16 PM UTC

    Hi Rishabh,

    Thanks !

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices