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danibihari
Participant
March 2, 2023
Question

Issue with Adobe XD: Random Freezing and Lagging.

  • March 2, 2023
  • 1 reply
  • 221 views

Dear Support,

 

I am writing to report an issue I am currently experiencing with Adobe XD. Since yesterday, the software has been randomly freezing and lagging, making it frustrating to work and use.

The problem started two days ago, and I have tried several solutions to resolve it. I have updated Windows, updated my video card driver, and updated Adobe XD, but unfortunately, none of these actions have made a difference.

 

I have also noticed that XD requires more RAM than usual after I open a project. Once the project is opened, the RAM usage reaches 95%, but it gradually decreases over time to normal levels.

I have attached a video demonstrating the problem for your reference. I would appreciate any advice or guidance on how to resolve this issue.

 

Thank you for your time and assistance.

This topic has been closed for replies.

1 reply

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
March 5, 2023

Hi, I can see you're new here, so first, I just wanted to point out that this is a user-to-user forum and not a direct line to Adobe Support. If you need to reach Adobe support, try this link:

 

I found a related article. It's for Windows 10, but it might help:

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