Skip to main content
I
IsabelRosado
Participant
July 28, 2022
Answered

Issue with links

  • July 28, 2022
  • 2 replies
  • 414 views

Hi,

 

we have been experiencing issues when creating and updating links to share prototypes. We have a document with several flows, each one with a different name and link. Randomly, when we open one, looks like the system mixed them and the prototype shown belongs to a different link-name, so it doesn't match links with names nor content.

 

Is there anybody having the same issue?

Does anybody knows why is this happening and or how to fix it? 

 

Thank you in advance.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @IsabelRosado,

     

    Thank you for reaching out. If you do the "Save As," XD will clear all existing links from the document, and you will need to create a new link. The links should persist if the file is just renamed outside of XD (i.e., without a Save As).

     

    Let me know if this was the issue. If not, could you please share the screenshot or video of what's happening?

     

    I will try my best to investigate the issue.

     

    Thanks,

    Harshika

    2 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    July 28, 2022

    Hi @IsabelRosado,

     

    Thank you for reaching out. If you do the "Save As," XD will clear all existing links from the document, and you will need to create a new link. The links should persist if the file is just renamed outside of XD (i.e., without a Save As).

     

    Let me know if this was the issue. If not, could you please share the screenshot or video of what's happening?

     

    I will try my best to investigate the issue.

     

    Thanks,

    Harshika

    AnaMoralesRuiz
    AnaMoralesRuiz
    Participant
    July 28, 2022

    I have the same problem, I tried creating a new file, reseting the links... but nothing seems to work! I hope we get an answer.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 28, 2022

      Hi @AnaMoralesRuiz,

       

      We are sorry for the trouble. Would you mind elaborating on the issue and sharing a video of your workflow? Please also share the version of XD and the operating system you're working on.

       

      We will try our best to help.

       

      Thanks,

      Harshika

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices