Skip to main content
M
Mary27782550m6fe
Participant
March 16, 2023
Question

Issues with publishing xd link 44:23

  • March 16, 2023
  • 2 replies
  • 1357 views

I am experiencing trouble in publishing link. I tried all the steps in the workflow but unfortunately nothing worked. I even created new file. XD is updated, using it the last 2 years everyday and never had this issue. 

This topic has been closed for replies.

2 replies

Dan Rodney
Community Expert
Dan RodneyCommunity Expert
Community Expert
March 16, 2023

I just checked and Adobe services are up and I was able to make a share link. Have you tried restarting the app and restarting your computer?

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
M
Mary27782550m6feAuthor
Participant
March 16, 2023

Yes. I even uninstall and install it again

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
March 20, 2023

Hi @Mary27782550m6fe,

 

Thank you for trying the steps suggested, and we understand how frustrating it could be. There is a bug logged for this issue, and the team is actively working on it to investigate the issue. 

We would need few more details from you so that we can escalate your details to the team for further investigation.

  • The OS and the XD version are installed on your machine. 
  • Please generate logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

 

We will make every effort to assist you. 

 

Thanks,

Harshika

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
March 16, 2023

Hi @Mary27782550m6fe ,

 

We're so sorry to hear about the trouble. Would you mind trying a different internet connection and then testing it again? Is this happening with a specific file or multiple files?

 

Thanks

Rishabh

M
Mary27782550m6feAuthor
Participant
March 16, 2023

I tried with 4 different internet connections from yesterday. This is happening with multiple files

Dan Rodney
Community Expert
Dan RodneyCommunity Expert
Community Expert
March 16, 2023

If you're using a VPN that can sometimes have issues, but it's weird that it's been working but now it's not.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices