Participant

Answered

Issues with shared links in XD

Forum|Forum|6 years ago
June 10, 2020
17 replies
5857 views

Got a big project for my company and have a lot of Execs in reviewing a clickable prototype for some proposed new development.

They were initially loving the prototype and the ability to tag comments. However one of them just tried to get in and now the page is telling them all it's password protected, despite me never requiring a password to access.

When I try to update the link I get Error 55:18 with the prompt to make a new link.

Creating a new link is an option to restore access, but then I would lose all of the comments on the old URL.

Please help!

Update: Links are accessible once again with all comments. Thank you!

This topic has been closed for replies.

Correct answer Harshika Verma

Hi All,

We are sorry for the inconvenience. There was an ongoing issue with the services and which is back to normal. Please let us know if you're till facing issues while publishing.

Thanks,

Harshika

Show previous replies

K

kaitlynnh

Participant

Our shared cloud documents are not available anymore, when under the Shared with You tab in the online cloud and in XD the following is seen:

I have uninstalled and reinstalled and the message is still there, is there currently an issue with shared cloud documents?

E

emanuelitbam

Participant

Same here!

Harshika Verma

Correct answer

Community Manager

Hi All,

We are sorry for the inconvenience. There was an ongoing issue with the services and which is back to normal. Please let us know if you're till facing issues while publishing.

Thanks,

Harshika

F

fedp98680976Author

Participant

Hi Harshika,

My links are back up and not requesting the password anymore.

Comments are intact as well!

Thank you!

V

Vicky Kingrani

Participant

Facing the same issue some links are accessible, some are asking for a password and some are not opening.

Not even able to update the links or generate new links.

C

Crvfty

Participant

I'm having the same issue as well. I'm unable to update the prototype link or open the link.

riascureman

Inspiring

I'm having this exact same issue!

riascureman

Inspiring

I did not set a password for the prototype. We've just now (1:25pm EDT USA) tried to access the prototype and it's asking for a password? This prototype was NOT set up as a pw protected prototype! This prototype was working just fine this morning, now suddenly we're having this problem. Also, I can't update the link from within XD, either. This reminds me of the server issues we had with these linked prototypes a couple weeks ago. 😞 Please help!