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alexiscampanis
alexiscampanis
Participant
March 9, 2022
Question

It opens to blank nothingness?

  • March 9, 2022
  • 1 reply
  • 298 views

 

Hello!

 

When I try to start a new document or open a working file, this is all I am getting.

It's basically blank and most all options are grayed out.

 

Then the only way to exit the program is to force quit.

 

I have logged out, re-installed, retarted my computer. Nothing is working.

 

Please advise!

    This topic has been closed for replies.

    1 reply

    M
    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    March 9, 2022

    Hi alexiscampanis,

    Thank you contacting us, could you please check the coresync is running in the Creative cloud desktop, if not make sure that is file syncing is synced proeprly ,once the file syncing is done ,follow the below steps.
    1. Go to the Activity monitor/ Task manager kill the Coresync, CCx process, XD and Creative cloud desktop
    2. Then Re-launch CCD  wait for a minute to sync and then launch XD.

    Hope it helps,

     

    Regards,

    Ashwini

    alexiscampanis
    alexiscampanisAuthor
    Participant
    March 16, 2022

    Unfortunetly this did not work. Is there someone I can speak to directly to help me fix?

     

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