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alexiscampanis
alexiscampanis
Participant
Mar 9, 2022 3:00 AM UTC
Question

It opens to blank nothingness?

 

Hello!

 

When I try to start a new document or open a working file, this is all I am getting.

It's basically blank and most all options are grayed out.

 

Then the only way to exit the program is to force quit.

 

I have logged out, re-installed, retarted my computer. Nothing is working.

 

Please advise!

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    2 replies

    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    Mar 9, 2022 5:22 AM UTC

    Hi alexiscampanis,

    Thank you contacting us, could you please check the coresync is running in the Creative cloud desktop, if not make sure that is file syncing is synced proeprly ,once the file syncing is done ,follow the below steps.
    1. Go to the Activity monitor/ Task manager kill the Coresync, CCx process, XD and Creative cloud desktop
    2. Then Re-launch CCD  wait for a minute to sync and then launch XD.

    Hope it helps,

     

    Regards,

    Ashwini

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    alexiscampanis
    alexiscampanisAuthor
    Participant
    Mar 16, 2022 4:59 PM UTC

    Unfortunetly this did not work. Is there someone I can speak to directly to help me fix?

     

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