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janem97872293
Participant
Nov 5, 2020 5:59 PM UTC
Answered

Jumping Text in Web Preview

Hi!

I'm wondering if anyone has any troubleshooting tips for fixing text that is hoping on the screen when viewing it in the web preview? All transitions are fine and smooth when previewing it in XD, the problem only occurs when viewing it in the web preview. Any advice would be greatly appreciated. 

 

Thank you!

Jane

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    Jagriti_KashyapCorrect answer
    Community Manager
    Dec 1, 2020 12:23 PM UTC

    Hi there,

     

    Sorry for the inconvenience you are facing. We could reproduce the issue mentioned and have logged it internally. We are prioritizing on it.

     

    Regards,

    Jagriti 

    View reply

    12 replies

    albanb60836953
    Participant
    Dec 20, 2020 4:31 PM UTC

    You can fix it by converting the text into paths. Not the best solution for adjustments afterwards but still saved my ass nevertheless

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    oweno17928353
    oweno17928353
    Participant
    Dec 9, 2020 4:39 PM UTC

    This is a major issue and needs to be fixed ASAP having many prototypes client-facing I'm surprsied this isn't the top of your list. 

     

    The auto-height text function is a great and very useful add on it's just a shame that it's not been fully tested.

     

    Please fix ASAP. 

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    Community Manager
    Jagriti_KashyapCommunity ManagerCorrect answer
    Community Manager
    Dec 1, 2020 12:23 PM UTC

    Hi there,

     

    Sorry for the inconvenience you are facing. We could reproduce the issue mentioned and have logged it internally. We are prioritizing on it.

     

    Regards,

    Jagriti 

    Translate
    Chris Rhaun
    Chris Rhaun
    Inspiring
    Dec 3, 2020 1:45 PM UTC

    Really? It's been almost two months since we are aware of this issue, it should've been fixed instantly. 

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      Dustin5C80
      Participant
      Nov 30, 2020 11:24 PM UTC

      Same issue. It seems to happen to me when I group several hover effect componenets or nesting componenets. 

      This is very frustrating as clients would not understand this is a system bug but thinking bad design quality. 
      Really needs to be fixed. 

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        Gabriel74
        Participant
        Nov 30, 2020 8:59 PM UTC

        Same for me, that's frustrating !

        https://xd.adobe.com/view/7a43dcad-5e5f-4509-984e-431863ea14a9-2f10/

        all texts are jumping when you are doing something on the prototype.

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        Gabriel74
        Participant
        Dec 1, 2020 8:30 AM UTC

        I fixed that temporarily with the idea of janem97872293 : "Fixed size" for the text...

        But this is not a sustainable solution.

         
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        israel.barro
        Participant
        Nov 16, 2020 8:36 AM UTC

        I noticed that after a huge job. I was forced to change all animations for something less exciting. 

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        monterxz
        monterxz
        Inspiring
        Nov 5, 2020 6:31 PM UTC

        You are not alone: here's one and here's another

         

        The quick answer is not to use auto-animate in transitions and state changes.

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        janem97872293Author
        Participant
        Nov 6, 2020 3:05 PM UTC

        I actually discovered a solve for this problem. I changed all of my text frames from "Auto Height" to "Fixed Size" and that resolved the jumping text issue. 

         

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          monterxz
          monterxz
          Inspiring
          Nov 7, 2020 7:38 AM UTC

          This is not a solution, because Auto Height is the key feature of the last update and all new text-area objects are set to auto height by default. They should remove it altogether or fix it, so it actually works, because it's a pain in the ass to manually change to fix height for every text object I create.

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