Just updated XD and everything is lagging.

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Hello, I just updated XD and everything is lagging. It's unusable in this state. Is there a fix for this?

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Steve5E1ECorrect answer

Inspiring

FYI, it's back to being just about unusable. Haven't heard back from Support in a couple days either. Will have to use another application until this is fixed unfortunately.

Just got notified of a new XD update and installed it. Seems to be performing well so far.

Rishabh_Tiwari

Legend

Hi Steve,

Sorry to hear about the trouble. Could you please share a few more details like:

The version of XD and OS.
When exactly is lagging?
Is this happening on a specific file or multiple files?

Regards

Rishabh

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S

Steve5E1EAuthor

Inspiring

Thanks for the quick response.

XD Version: 34.2.12.2
OS: Windows 10

This is happening on multiple files. I've tried it on some Cloud docs and
some local xd files with the same result. It even lagged when trying to
get the version information from the application. All functionality is
lagging (click, zoom, scroll, etc).

Thanks!

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Rishabh_Tiwari

Legend

Could you please share a screenshot capturing the memory utilized by XD in the task manager while working on XD. I'd also need system logs which you can collect and share by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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