keep crashing while using keyboard shortcuts (ctrl+v, ctrl+l) on ver 38.0.12

Hi there,

We're so sorry to hear about the trouble. Could you please share a few more details like:

1. Is this happening on a specific file or multiple files?
2. If it is happening on a specific file, will it be possible for you to share the file with us? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with us.
3. We'll need the system logs and crash dump file so please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and then reproduce the crash and once the application crashes, please make a note of the time stamp in local time and collect the crash dump file from this location: Start > Run > %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and then collect system logs by following the steps shared here: https://support.box.com/hc/en-us/articles/360043693234-How-to-Collect-Microsoft-Event-Viewer-Logs-for-Box-Application-Issues 

In case if you need help in collecting these details, you can also contact us directly using this link: https://helpx.adobe.com/contact.html

Regards

Rishabh