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Participant
Nov 16, 2019 3:27 PM UTC
Answered

Keyboard doesn't work in Adobe XD.

The problem is that from the get-go, I cant use my keyboard shortcuts, or type anything anywhere in the app. And iv tried multiple keyboards so its not just mine peripherals.

 

I've tried :

- uninstalling-reinstalling

- restarting my computer

- downloading an older

- downloading it from the site as opposed to within the creative cloud app

 

Does anyone know a fix for this, please let me know, Thanks!

 

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tiagof91867088Correct answer
Participant
Dec 10, 2020 12:15 PM UTC

If your keyboard stop working 

make this: 

1- "Windows Key" + "R" -  Run a command 
2- Write this: C:\Windows\system32\ctfmon.exe
3- Press Ok 

 

It works for me 

Cheers 

9 replies

tiagof91867088Correct answer
Participant
Dec 10, 2020 12:15 PM UTC

If your keyboard stop working 

make this: 

1- "Windows Key" + "R" -  Run a command 
2- Write this: C:\Windows\system32\ctfmon.exe
3- Press Ok 

 

It works for me 

Cheers 

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Participant
Jun 17, 2021 1:40 PM UTC

Thank you

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Harshika Verma
Community Manager
Community Manager
Nov 18, 2019 3:04 PM UTC

Hi Jae,

 

We are sorry to hear you are facing trouble using keyboard in Adobe XD. In additin to what Peter has suggested, could you please confirm if you are able to use keyboard in other Adobe apps or non-Adobe apps?

 

We will try our best to investigate about the issue.

 

Thanks,

Harshika

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Peter Villevoye
Community Expert
Community Expert
Nov 16, 2019 11:05 PM UTC
Tacafy大尉
Legend
Nov 16, 2019 3:38 PM UTC

Good evening, JAE Designs.

The trouble is happening
Is it Windows? mac? Could you tell me more about the environment?

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Participant
Nov 16, 2019 5:37 PM UTC

i have a windows computer

- cpu: ryzen 5 1500x

- gpu: nvidia gtx1060 3gb

- 1T HDD

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