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Carefree_Dream0D4D
Participant
Apr 25, 2020 8:16 PM UTC
Question

Keyboard not working-can't type anything (input values, text etc.)

Hello!

 

I have recently installed Adobe XD for a project but I very quickly realized that the program was not detecting any keyboard input meaning I can't use shortcuts, input numerical values, or add text areas.

 

I am running on windows 10 up to date, video drivers up to date.

I have the free version of Adobe XD. which is up to date and has no plugins/extensions installed.

The keyboard works in all other applications.

 

I hope there is a solution to this!

 

Thank you for your help!

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    8 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jul 15, 2020 2:51 AM UTC

    Hi there,

     

    Thank you for reaching out and sorry to hear you are unable to use the Azert french keyboard with XD. Would you mind telling us the language of XD you are using? Is it in english or french? Please share the screenshot of your about XD info page.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    Thomas5FD2
    Participant
    Sep 14, 2021 8:47 PM UTC

    My coworker and I have the same problem. We use Adobe XD in French with an AZERTY keyboard. After some time using Adobe XD, we can't type any text or propertie values, we have to click on another software and come back to XD to be enable to type values and text again. Please help us...

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      Spas K.
      Community Expert
      Spas K.Community Expert
      Community Expert
      Sep 15, 2021 9:12 AM UTC

      It's not a specific keyboard problem. It's a text engine bug that's been going on for at least a couple years for Windows users. The fastest solution, as you have discovered, is to switch to another window (that's not Xd) with Alt+Tab, and back to Xd.

       

      It happens at random, and a definite cause hasn't been found yet. I guess not enough users are experiencing it for it to become a priority...

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        Edu Couchez
        Edu Couchez
        Inspiring
        Jul 14, 2020 11:38 AM UTC

        Yep!... same here after latest update over Windows 10. After some time working, c   an't type names nor values. Even a bug, that keeps the default State name appended to the new one I type.

        I've to close all XD files and open again

         

         
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        Carefree_Dream0D4DAuthor
        Participant
        Apr 25, 2020 8:23 PM UTC

        Forgot to mention i use an AZERT french keyboard

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