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dan931
Participating Frequently
Apr 13, 2020 4:46 PM UTC
Question

Keyboard shortcut CMD + Z is not working in XD.

CMD + Z is not working, after been working for a while, the shortcut stops working, even if I go to "EDIT > UNDO " the option is disabled.

 

This is SO FRUSTATING!

I need to restart XD every time this happens.

Please help!

 

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3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Apr 13, 2020 6:56 PM UTC

Hi Dan, 

 

We understand it could be frustrating for you. We would like to know a few more details like-

 

  • Would you mind sharing the OS and XD version of your machine?
  • How frequently it happens?
  • Is it happening with all the files or with a specific file?
  • Have you noticed any specific action disabling the shortcut?

 

We will try our best to help.

 

Thanks,

Harshika

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    dan931Author
    Participating Frequently
    Apr 21, 2020 10:14 PM UTC

    Thanks Harshika.

     

    My OS is Mac OS Mojave 10.14.6

    XD: 28.6.12.3 Creative cloud sync 4.3.36.1

    In a normal office day it happens randomly but every time I'm working on XD.

    It happens with all files

    Have you noticed any specific action disabling the shortcut? No.

     

    After I restart XD the problems seems to disapperar for a while, but after a couple of minutes it come back.

     

    I hope you could help me, this is the second conversation I've opened because of this. 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 23, 2020 9:30 PM UTC

    Thanks Dan for sharing the details. Would you mind toggling the windows for a second whenever it happens and see if that works? I would also suggest sharing the log files with me over a private message for investigaton purpose.

     

    Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over a PM.

     

    Note: Please share the link of this post over a PM for reference.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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