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dan931
Participating Frequently
April 13, 2020
Question

Keyboard shortcut CMD + Z is not working in XD.

  • April 13, 2020
  • 3 replies
  • 966 views

CMD + Z is not working, after been working for a while, the shortcut stops working, even if I go to "EDIT > UNDO " the option is disabled.

 

This is SO FRUSTATING!

I need to restart XD every time this happens.

Please help!

 

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This topic has been closed for replies.

3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 13, 2020

Hi Dan, 

 

We understand it could be frustrating for you. We would like to know a few more details like-

 

  • Would you mind sharing the OS and XD version of your machine?
  • How frequently it happens?
  • Is it happening with all the files or with a specific file?
  • Have you noticed any specific action disabling the shortcut?

 

We will try our best to help.

 

Thanks,

Harshika

    D
    dan931Author
    Participating Frequently
    April 21, 2020

    Thanks Harshika.

     

    My OS is Mac OS Mojave 10.14.6

    XD: 28.6.12.3 Creative cloud sync 4.3.36.1

    In a normal office day it happens randomly but every time I'm working on XD.

    It happens with all files

    Have you noticed any specific action disabling the shortcut? No.

     

    After I restart XD the problems seems to disapperar for a while, but after a couple of minutes it come back.

     

    I hope you could help me, this is the second conversation I've opened because of this. 

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    April 23, 2020

    Thanks Dan for sharing the details. Would you mind toggling the windows for a second whenever it happens and see if that works? I would also suggest sharing the log files with me over a private message for investigaton purpose.

     

    Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me over a PM.

     

    Note: Please share the link of this post over a PM for reference.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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