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J
jdrexel
Participating Frequently
June 23, 2018
Answered

Keyboard working intermittently after update to v9.1.12.3

  • June 23, 2018
  • 19 replies
  • 8571 views

System Info:

Adobe XD CC v: 9.1.12.3

OS: Windows 10 Pro v: 1803 build: 17134.112

64-bit, 12GB RAM, Intel i5-6300U CPU @ 2.40Ghz

Issue:

After the latest update, the keyboard stops working.

The app freezes when the text field I'm trying to edit is selected.

The entire app doesn't freeze but all keyboard input is lost.

Sometimes saving will 'unfreeze' it but I still am unable to type.

I have to exit, kill in task manager, restart, and functionality is lost almost instantly after restarting.

The same thing happens if I use built-in keyboard or external Logitech.

I sort of need to be able to type when I use XD...

Any help or tips would be GREATLY appreciated.

Thanks.

    This topic has been closed for replies.
    Correct answer

    I read someone's answer, sadly I couldn't find it now.. but it worked for me! whenever the keyboard get stuck, press the 'windows' key. All start to work again

    19 replies

    م
    محمد5FF9
    Participant
    November 13, 2021

    Mohamed moha

     

     

     

     

     

    D
    David Kariuki
    Participant
    June 17, 2021

    Press "Windows Key" + "R" on your keyboard.

    On the dialog that opens, type the following: 
    C:\Windows\system32\ctfmon.exe or just this -> ctfmon.exe
    Click Ok or tap enter on your keyboard. This works for me. 

    T
    tiagof91867088
    Participant
    December 10, 2020

    If your keyboard stop working 

    make this: 

    1- "Windows Key" + "R" -  Run a command 
    2- Write this: C:\Windows\system32\ctfmon.exe
    3- Press Ok 

     

    It works for me 

    Cheers 

     

    D
    davidk28416932
    Participant
    June 22, 2020

    It's june 2020 and I still have the problem. The developers should really prioritize this bug higher

      ag42087175
      ag42087175
      Participant
      June 29, 2020

      Same here!

      After an hour of talking to support, the solution they gave me is to wait for the problem to be resolved.

      This is not normal. I can't work like this.

       

        R
        Ray0D4D
        Participant
        September 3, 2020

        Same problem here, i see more ppl having the same problem and support asks them the same stupid questions again and again. 
        I am sure some windows 10 update is triggering the problem, but it's on Adobe's side the solve it, not to keep delaying it. 
        The same problem is seen in 2018, 2019 and now in 2020

        F
        Felipe Zaniol
        Participant
        March 7, 2020

        I create a script for Windows OS to copy a random value to clipboard, this batch script run the following command.

        echo|set/p=fixAdobeXD|clip

        Create a text file, copy and paste this command and save file with .bat extension, with two clicks on this script this bug will be solved.

          T
          tanvir5CAA
          Participating Frequently
          September 2, 2020

          how should i save the text file? it's not clear. can you provide an example for the naming?

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          September 2, 2020

          Hi Tanvir,

           

          Thanks for reaching out. Please open notepad > Copy the command > Save the file > Under File Type drop-down menu select All files and then while saving the file add ".bat" in the extension.

           

          Let us know if this helps or if you need any further assistance.

           

          Regards

          Rishabh

          A
          aliiiimurtaza
          Participant
          February 26, 2020

          the same issue is happened to me so minimize the XD and then again maximize and Fixed and you can using your keyboard as well.. Funny? but it really worked..

          Thank You..!!!

            Shinra
            Shinra
            Participant
            November 16, 2019

            One years after that, I have the same problem.. Is there any solution to fix that (all the keyboard doesn't work at all) ? Thanks.

            mohamedn79000453
            mohamedn79000453
            Participant
            September 12, 2019

            I have the same problem now 2019 with the last Update !!!! 

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            September 12, 2019
            Hi Mohamed,
            A
            Anonymous
            Correct answer
            August 12, 2019

            I read someone's answer, sadly I couldn't find it now.. but it worked for me! whenever the keyboard get stuck, press the 'windows' key. All start to work again

              HARSHIKA_VERMA
              Community Manager
              HARSHIKA_VERMACommunity Manager
              Community Manager
              August 12, 2019

              We're glad you're back on track and thank you for sharing the solution that worked for you.

              Thanks,

              Harshika

              A
              Anonymous
              August 1, 2019

              Still is an issue

              HARSHIKA_VERMA
              Community Manager
              HARSHIKA_VERMACommunity Manager
              Community Manager
              August 1, 2019

              Hi there,

              We're sorry that you're facing the issue with Adobe XD. I'd request you to please try the solution mentioned in the UserVoice page by Nina [Win10] Application stops responding (keyboard) – Adobe XD Feedback : Feature Requests & Bugs and let us know if that helps.

              Thanks,

              Harshika

              A
              Anonymous
              August 1, 2019

              Hi Harshika,

              Thanks for your advanced answer.

              I’ve entered this link before and haven’t understood what should I do to fix the Issue..

              Regards,

              Hemda

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