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J
Jamison781
Participating Frequently
July 29, 2021
Question

Lag when using the text tool in XD 42.0 on windows machine

  • July 29, 2021
  • 2 replies
  • 1942 views

This problem started in May. I have tried:

  • Uninstalling XD 
  • Installing old XDs
  • Updating all drivers
  • uninstalling font manager 

total uninstall of Adobe with CC Cleaning tool
This is the only adoby app that does this. Text tool works fine in Illustrator, Photoshop, and InDesign. Happens on clowed and local saved files. Seem if I wait out the lag, 10 minets or better, the text tool and other tools work fine!


Running:

XD 42.0.22.11

Edition Windows 10 Pro
Version 21H1
Installed on ‎4/‎30/‎2021
OS build 19043.985
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz

Intel® UHD Graphics 630

NVIDIA GeForce GTX 1650

Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor


Video attacned.
Log  AdobeLogs_20210729_103440_228-win.zip

Please HELP! 

 

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This topic has been closed for replies.

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 9, 2021

Hi Jamison781,

 

Thank you for waiting. We really appreciate your patience. Our team investigated your logs and they found out that there are so many missing fonts error in your logs, so they wanted to check if you're experiencing the issue with any particular font?

 

We'll try our best to investigate your problem and help you here.

 

Thanks,

Harshika

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
August 12, 2021

Hi Jamison781,

 

It's been a while we haven't heard you back. We would like to know if the things are fine at your end. Are you still experiencing the issue? Please feel free to update the discussion for further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

J
Jamison781Author
Participating Frequently
August 13, 2021

I'm sorry I missed your last email.
As soon as I click on the canvas with the Text Tool it does nothing. The
side panel doesn't even change to pick a font. I use fonts from my hard
drive and Adobe fonts and it does not seem to see any of them. If I open an
old XD file with text as soon as I select the text it stops responding.
Again this only happens in XD.

Thank you for sticking with this!
--
Thank you,

Jamison Perkins

<Personal Info Removed by moderator>

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 30, 2021

Hi Jamison, 

 

Thank you for reaching out and sharing the useful information along with logs and video. I will make sure to escalate the issue and log a bug so that our product team can investigate more on this issue. 

 

I will keep you posted here.

 

Thanks,

Harshika

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