Skip to main content
anase67820426
anase67820426
Participant
February 8, 2019
Answered

Latest Version (15.0.12.8) - Unable to open XD File

  • February 8, 2019
  • 2 replies
  • 459 views

Hey,


I currently am running Adobe XD CC - version 15.0.12.8, CC Sync version - 4.1.0.29.

I shared a cloud document with another designer who has version 16 of Adobe XD CC, and I am unable to open the document due to being on version 15.
I am unable to update my Adobe XD CC from version 15.0.12.8 to the version 16 that the file is now operating on.
Need an urgent solution please.

This topic has been closed for replies.
Correct answer cmgap

Please update to Xd's most current build 16.0.2.8 and let us know if this solves the issue.

2 replies

cmgap
Community Expert
cmgapCommunity ExpertCorrect answer
Community Expert
February 9, 2019

Please update to Xd's most current build 16.0.2.8 and let us know if this solves the issue.

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    February 9, 2019

    Hi Anase, sorry for the inconvenience it has caused to you, the engineering team is aware of this issue and they are working on this fix actively. Meanwhile, I would like to know if you have shared the xd file with Preran as per his request?

    Thanks,

    Atul_Saini

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices