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K
kelinmotion
Participant
January 27, 2022
Question

Layers of component displaying as transparent when there is no transparency on component

  • January 27, 2022
  • 3 replies
  • 1248 views

After updating to 47.0.22 a layering issue has appeared - components have colour / effects completely gone from visibility, but displaying properties correctly in XD.

 

 

This topic has been closed for replies.

3 replies

R
Ray229003826du2
Participant
January 29, 2022

Please contact me at <Personal Info removed by moderator>

Thank you.

 

Sincerely,

Ray Stone

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
February 1, 2022

Hi Ray229003826du2

 

We are sorry to hear you are getting an error:- cannot verify subscription in XD. Would you mind trying the steps suggested in this post?

 

Let us know if that helps.

 

Thanks,

Harshika

R
Ray229003826du2
Participant
January 29, 2022

I need your help. Please call me at <Personal Info removed by moderator> I keep getting "Error:We can't verify your subscription status." Thank you.

Sincerely,

Ray Stone

 

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
January 28, 2022

Hi kelinmotion,

 

We are sorry to hear that. We would like to know if this is happening with a specific file or all the files. Please try copy pasting this component into a new file and see if it's working.

 

Please also check if there are blend modes applied to the component.

 

We will try our best to help.

 

Thanks,

Harshika

    K
    kelinmotionAuthor
    Participant
    January 28, 2022

    Hey there! 

     

    When this component is loaded into a separate file, the states are loading with visibility correct. 

    When the component is loaded into the source file, the states do not display.

    --> Note, our source file for this component is a component master file in use by a team of 15+ and to my knowledge we cannot change a Library's source document without breaking components linked in child documents.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 28, 2022

    Thanks for sharing the details. I am assuming there is some part of the component being corrupted in the main master file which might be the reason. I would suggest you to please check if the component is updated in the library as well.

     

    If it doesn't work, is it possible for you to share the XD file with me over a private message so that we can check at our end?

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

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