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R
RitaKatz
Participant
February 13, 2023
Answered

libraries in XD are gone

  • February 13, 2023
  • 1 reply
  • 436 views

Since last week that all the libraries disappeared ... the ones that I own and the ones that were shared with me and the team... know all the files have a ton of broken links and are impossible to work with.

Did these happen to anyone else?
How did o solve the problem?
Thanks

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Thank you for confirming. For the Enterprise subscription, please log a ticket using this link https://helpx.adobe.com/enterprise/using/support-and-expert-services.html 

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    February 13, 2023

    Hi @RitaKatz ,

     

    We're so sorry to hear about the trouble. Would you mind sharing a few more details like:

     

    1. The version of XD & OS.
    2. Did this happen only with one user or multiple users?
    3. Was there any change in the Adobe account? 
    4. Please ensure you're signed in with the correct Adobe ID.
    5. Do you have a personal Adobe subscription or an enterprise subscription?

     

    We're here to help - Just need more information.

     

    Regards

    Rishabh

    R
    RitaKatzAuthor
    Participant
    February 13, 2023

    Sure 🙂

    1. The version of XD & OS.
      v56.1.12
    2. Did this happen only with one user or multiple users?
      it was with all users from my team...
    3. Was there any change in the Adobe account? 
      no
    4. Please ensure you're signed in with the correct Adobe ID.
      we are all with the correct adobe ID, and we've tried to sign out and sign in several times
    5. Do you have a personal Adobe subscription or an enterprise subscription?
      enterprise subscription

      Thanks
    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    February 13, 2023

    Thank you for confirming. For the Enterprise subscription, please log a ticket using this link https://helpx.adobe.com/enterprise/using/support-and-expert-services.html 

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