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denise_the_webonaut
Participant
May 24, 2017
Answered

Link displayed wrongly

  • May 24, 2017
  • 3 replies
  • 371 views

Hello forum

I'm using XD for the first time on a "real" job. Unfortunately, the link I shared with the customer is displayed wrongly on his computer, on mine it looks fine though. On his screen, the picture is twice its size, but the viewing window is still its original size, so he only sees one quarter of the whole picture (and can't scroll horizontally). Has anyone experienced that before? The customer is using Internet Explorer, but I couldn't reproduce the error on my Windows laptop.

Thank you for your help,

Denise

    This topic has been closed for replies.
    Correct answer denise_the_webonaut

    Hello Preran and Elaine,

    First of all thank you for your help and sorry for my late answer. Things got a bit busy :-)

    Preran, I unfortunately wasn't able to reproduce the error on any of my platforms. So I thought, hopefully someone here on the forum knows what's going on.

    Elaine, thank you for the hint. The customer is actually using IE 11. But he managed to get their company it support to install another browser for him and that work's perfectly. They're working on remote work stations, so they're not able to install stuff on their own, which makes it a little more complicated than needed.

    For me, the problem is solved since it's working now, but it obviously wasn't because of an outdated browser since IE 11 is listed as supported by XD. It works on my IE 11 though. So it really might just have to do with some strange setting of their server and software surroundings.

    Thank you again,

    Denise

    3 replies

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    denise_the_webonautAuthorCorrect answer
    Participant
    June 13, 2017

    Hello Preran and Elaine,

    First of all thank you for your help and sorry for my late answer. Things got a bit busy :-)

    Preran, I unfortunately wasn't able to reproduce the error on any of my platforms. So I thought, hopefully someone here on the forum knows what's going on.

    Elaine, thank you for the hint. The customer is actually using IE 11. But he managed to get their company it support to install another browser for him and that work's perfectly. They're working on remote work stations, so they're not able to install stuff on their own, which makes it a little more complicated than needed.

    For me, the problem is solved since it's working now, but it obviously wasn't because of an outdated browser since IE 11 is listed as supported by XD. It works on my IE 11 though. So it really might just have to do with some strange setting of their server and software surroundings.

    Thank you again,

    Denise

    elainecc
    elainecc
    Participating Frequently
    June 13, 2017

    Thanks for following up and letting us know, Denise! We test on these platforms as they're natively installed, so I suspect something weird was going on in your client's setup. We can always try to reproduce their setup on our systems here, but it sounds like you guys have a solid workaround.

    Cheers,

    -Elaine

    elainecc
    elainecc
    Participating Frequently
    May 26, 2017

    Another thing to check is what version of the browser your client is on and whether or not it's on the supported browser list. It's very possible that your client has an outdated version of a browser. Hardware and software requirements for installing, running, and using Adobe Experience Design. Let us know if that's not it, and we can continue to look into it!

    -Elaine

      Preran
      Preran
      Legend
      May 26, 2017

      Would it be possible for you to post screenshots of what is happening? Also, did you try different browsers to see if you are able to replicate this issue across them?

      Thanks,

      Preran

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