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Inspiring
June 16, 2021
Question

Linked components need relinking nearly every time I open a file.

  • June 16, 2021
  • 1 reply
  • 281 views

This has been happening since the most recent update (XD41, June 7).

 

Windows 10.0.19042

Build 19042

XD v41.0.12.11

 

The issue is happening in a local file, with linked components from other local files.

 

I have a file containing linked components from a few different files. Every time I open the file, all of the linked components from one (not all) of these files have been disconnected/ link lost. Relinking them works fine, but it doesn't seem to stick. The components that lose their linkage changes every time I open this file, so it doesn't seem like a problem with one particular linked file.

 

My coworker is having the same problem with linked components becoming unlinked, and she's working on a completely different set of files.

 

While our files are "local," meaning they don't live in Adobe's cloud storage, they do reside in the cloud (OneDrive).

    This topic has been closed for replies.

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    June 22, 2021

    Hi there,

     

    We are sorry for the delay in response. We would like to know if you're still experiencing the issue. Are you working in an enterprise network? If yes, then I would suggest for immediate assistance you can connect with our enterprise team using this link: https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html and create a case with them.

     

    Hope it helps.

     

    Thanks,

    Harshika

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