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Marine5E0D
Participant
June 8, 2023
Answered

Local XD files can't be opened (error 47)

  • June 8, 2023
  • 1 reply
  • 737 views

Hi, I have a problem on my local XD file. I worked for a week on it and everything was fine but this morning when I open the files, it's written "error opening file (error code: 47)"

all the fix here only works for cloud saved XD file, mine is on local. 

 

Here my informations : 

- I use Adobe XD (57.0.12) (I tried uninstall it and used the previous one (56.112) but it didn't work.

- I use a PC Windows 11 Professional

- Yesterday morning I udpated the new version of Adobe XD but I worked all day on it and it worked fine.

- My computer didn't crash

- My colleagues tried to open the file with their Creative cloud accounts and differents machines ( MAC and PC) and they can't open it either. 

- I already tried to uninstall adobe XD and restart my computer.

- My file was not on the cloud. Only on local. I tried to transfere it on the cloud but I can just see the homepage preview. If I try to open it or download it, it's still "error code : 47"

 

Is there a way to save my file or to at least be able to view it (or export the pages in jpeg so I can do it again by copying) ?

Thank you

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @Marine5E0D,

     

    Thank you for reaching out, and sorry for the trouble and thank you for sharing the info. Would you mind checking if you are able to see the local copy of the file here: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState? 

     

    Please also check and confirm,if you are logged in with the same account from which you have created the file. 

     

    We will try our best to help.

     

    Thanks,

    Harshika

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    June 8, 2023

    Hi @Marine5E0D,

     

    Thank you for reaching out, and sorry for the trouble and thank you for sharing the info. Would you mind checking if you are able to see the local copy of the file here: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState? 

     

    Please also check and confirm,if you are logged in with the same account from which you have created the file. 

     

    We will try our best to help.

     

    Thanks,

    Harshika

      M
      Marine5E0DAuthor
      Participant
      June 9, 2023

      Thank you @HARSHIKA_VERMA. I can see a copy with the same error 47 but also an older copy but working well.

      I was able to retrieve most of my work.

       

      Thanks,

      Marine

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