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colind36145276
Known Participant
September 29, 2022
Question

Long images pixelated on iOS app

  • September 29, 2022
  • 1 reply
  • 305 views

I am using Adobe XD to mockup a pseudo-Instagram app and I have a long image to simulate scrolling through the feed. When viewed on an android device or on the computer the image works great, however when viewed on iOS the image becomes pixelated and unusable.

I can do multiple images instead as a work-around, but is there any other solution? Pic below:

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 30, 2022

    Hi @colind36145276 

     

    We apologize for the inconvenience. We want to make sure that no design has any images that are greater than 2048x2048. The common denominator for the devices we support is 4096x4096px. That becomes 2048px because we export at a rate of 2x.

    Please update the topic after confirming that it might be the cause of your problem. We will make every effort to assist.


    Thanks,

    Harshika

    C
    colind36145276Author
    Known Participant
    September 30, 2022

    Hi unfortunately I don't have access to the iphone to trouble-shoot, however all of the other images (non-scrolling ones) were 2532×1170 pixels (iphone 13 resolution) and none of those had a problem with being over 2048px.

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