Lost 1 month of work from XD document

Forum|Forum|3 years ago
June 26, 2022
2 replies
528 views

I will never use the Adobe XD again ever if the issue is not fixed.
I saved the files last night and today when I opened XD it asked me to sign in I tought it was logged out or something, but all my data was washed away all the files I was working on I have deadlines to fullfill and this is total sh!t. Adobe is such a big brand and poor services. I want my data back it is important to me. This is no way to treat the customers. Please look into this and respond back ASAP.....

Data loss

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Correct answer HARSHIKA_VERMA

Hi @Akash25020071n671,

We apologize for the inconvenience, and we can understand how frustrating it could be. In addition to what our expert has asked, if those were the cloud files, please share the below details-

Are you able to see the files here?
Check in the deleted folder on Creative Cloud Web on Files | Adobe Creative Cloud
Please ensure you're logged with the right Adobe ID and the right account which you've used to create those files.

We will try our best to help.

Thanks,

Harshika

HARSHIKA_VERMA

Correct answer

Community Manager

Hi @Akash25020071n671,

We apologize for the inconvenience, and we can understand how frustrating it could be. In addition to what our expert has asked, if those were the cloud files, please share the below details-

Are you able to see the files here?
Check in the deleted folder on Creative Cloud Web on Files | Adobe Creative Cloud
Please ensure you're logged with the right Adobe ID and the right account which you've used to create those files.

We will try our best to help.

Thanks,

Harshika

HARSHIKA_VERMA

Community Manager

Hi @Akash25020071n671,

We would like to follow up on your issue. Are you able to recover your lost work? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika