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caln2456029
caln2456029
Inspiring
Oct 5, 2022 1:06 PM UTC
Question

lost a few hours of work in XD today

Hi all,

I lost a few hours of work in XD today. How can I recover the last hours?

 

Thanks a lot for the help.

 

Regards

Olivier

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    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Oct 6, 2022 2:03 PM UTC

    Hi @caln2456029,

     

    We understand how frustrating it could be. We'll try our best to recover the data. A few details would be helpful for a check-

     

    • Is it a cloud document? If yes, please check the version history of the file.
    • Please ensure that you're logged in with the same Adobe ID from which you've made changes in the document.
    • Please check if you're able to see the lost work from here: https://assets.adobe.com/cloud-documents

     

    We're here to help you

     

    Thanks,

    Harshika

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    caln2456029
    caln2456029Author
    Inspiring
    Oct 13, 2022 7:42 AM UTC

    I have already chatted with the english support.

    Good answers but still dissatisfied.

    Thx

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