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Participant
May 14, 2020 1:50 AM UTC
Answered

Lost all artboard's content (Local file)

Yesterday I added the last artboard design and close the file normally. Today I opened the file and found all artboards content (except the last one) were lost. I am wondering what kind of action can make it happen? and is it possible to restore the file? 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    May 14, 2020 6:05 PM UTC

    Hi Warner,

     

    Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

    Also if any file gets corrupted then we lose the entire data and the file becomes un-accessible however as you confirmed that you are able to open the file, I suspect somehow the file content was overwritten with the last change. If it was a cloud document we could have checked the last version of the file on your end, however since its a local file, I am afraid, we don't have many options in this situation.

     

    Regards
    Rishabh

    3 replies

    Participant
    Oct 23, 2020 1:59 AM UTC

    it just happened to me, i lost a whole month of work. I found a backup copy on the way they reported, but in the copy the elements were also deleted from all screens.

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    May 14, 2020 6:05 PM UTC

    Hi Warner,

     

    Sorry to hear about the trouble. Generally, if the data get lost because of application crash we can try to recover the file from this location: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

    Also if any file gets corrupted then we lose the entire data and the file becomes un-accessible however as you confirmed that you are able to open the file, I suspect somehow the file content was overwritten with the last change. If it was a cloud document we could have checked the last version of the file on your end, however since its a local file, I am afraid, we don't have many options in this situation.

     

    Regards
    Rishabh

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    Participant
    Oct 23, 2020 2:33 AM UTC

    I was unable to recover the latest version because the backup is also with the deleted elements, however, I was able to recover a version 3 days ago using a system that recovers files deleted in the path: Users\username\AppData\Local\Packages\Adobe_CC_XD_adky2gkssdxte\TempState\

     

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