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Dominik25397527wtie
Participant
July 26, 2022
Question

Lost all cloud documents

  • July 26, 2022
  • 1 reply
  • 388 views

Hi,

after one week vacations i my data is empty. I have no access to all my cloud documents?

How can i connect them again?

 

Thanks for your help!

Cheers

Dominik

 

    This topic has been closed for replies.

    1 reply

    A
    aaronscotthodgin
    Participant
    July 26, 2022

    I'm also missing all my documents. I was prompted to sign in again this morning, and now all of my documents are missing. They are not in my CC account or archive, and they are not in my computer's Trash bin. 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 26, 2022

    Hi @Dominik25397527wtie & @aaronscotthodgin,

     

    We are sorry for the trouble. Could you please check your files here: https://assets.adobe.com/cloud-documents? Please ensure you're logged in with the correct Adobe ID, i.e., one is your "Personal Account" and the other is "Federated Account." Hence, please login into both accounts and see if you see files in any of them.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    A
    aaronscotthodgin
    Participant
    July 26, 2022

    As far as I know there is only one type of account associated with this email address. I recently shared a file with another user, they said they can see a folder but no files.

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