Lost all cloud documents after update to 34.3.12.1 this morning

Forum|Forum|5 years ago
November 10, 2020
返信数 1.
803 ビュー

Updated this morning and lost all my cloud documents. Have tried ending processes, restarting, reinstalling, installing previous versions, signing out and back in, and the cloud documents do not show on the web or on any other devices such as my iPhone app. Its like they never existed. Nothing shows in the deleted section either.

このトピックへの返信は締め切られました。

解決に役立った回答 Rishabh_Tiwari

Hi Dave,

Sorry to hear about the trouble. There was a known outage because of which certain XD services were affected, however, it has been resolved now, so could you please restart XD and check if it is working? If not, please ensure that you are signed in with right email address and check if you are able to access the documents here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

Rishabh_Tiwari解決！

Legend

Hi Dave,

Sorry to hear about the trouble. There was a known outage because of which certain XD services were affected, however, it has been resolved now, so could you please restart XD and check if it is working? If not, please ensure that you are signed in with right email address and check if you are able to access the documents here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

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