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Paul Clas
Participant
August 21, 2020
Answered

Lost Cloud files after IT renewed Adobe Licence

  • August 21, 2020
  • 1 reply
  • 677 views

Hi,

 

My IT department canceled and renewed my Adobe Entreprise account and I can't find any of my previous cloud files.

 

Is there a way to recover them ?

 

Thank you,

 

Paul

This topic has been closed for replies.
Correct answer Harshika Verma

Hi Paul,

 

Sorry to hear you are unable to find your cloud files in XD. Would you please make sure you're logged in with the same Adobe ID you're using before your license get renewed? Please check if you're able to see your files here: https://assets.adobe.com/cloud-documents

 

If no, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you immediately.

 

Hope it helps.

 

Thanks,

Harshika

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
August 21, 2020

Hi Paul,

 

Sorry to hear you are unable to find your cloud files in XD. Would you please make sure you're logged in with the same Adobe ID you're using before your license get renewed? Please check if you're able to see your files here: https://assets.adobe.com/cloud-documents

 

If no, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you immediately.

 

Hope it helps.

 

Thanks,

Harshika

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