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NaraSilva
Known Participant
Jun 11, 2021 5:08 PM UTC
Question

Lost entire day work in XD 41 version and unable to install the previous version of ADOBE XD.

Tried several times, restarted my computer, did everything I could, it just fails. I am having an horrible time, struggling a lot with the latest XD version. I simply lost my entire day of work divided in

- Component states disappearing

- Gamepad actions disappearing

- Control Z stopping to work

- Total fail (need to close my file and open again every 30 minutes, and wait for the surprise to know which part of my work on the prototype I lost)

 

Windows 10. XD version 41. My file is saved on the cloud. I work with Xbox and PS gamepads, so I need to assign many gamepad actions to the same button.  

 

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5 replies

Community Expert
gianvitulanoCommunity Expert
Community Expert
Jun 12, 2021 10:15 AM UTC

Hi NaraSilva,

does this problem occur with all files? Have you tried to log out and log back into your Adobe account?

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Giancarlo Vitulano
    NaraSilvaAuthor
    Known Participant
    Jun 12, 2021 11:30 AM UTC

    This problem occurs with all my files, definitely the update messed up the keys and gamepad  events. Please let me know if there is something else I can do to revert my adobe xd to the last version.  I am really disappointed to not be able to work having so much to deliver on Monday. I have a prototype in adobe XD that I have been working for 6 months, not being able to fix this is not a choice to me. 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jun 14, 2021 12:42 AM UTC

    Hi there,

     

    We understand what you are going through and we're extremely sorry for the frustration. If you need immediate assistance, you can directly connect with us using our Contact Us page  otherwise, you can upload your XD file to a shared location such as CC or Dropbox and share the URL with me over a PM so that I can log a bug for your issue for investigation purposes.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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