Skip to main content
R
Reka24183681futw
Participant
August 27, 2022
Question

lost file

  • August 27, 2022
  • 1 reply
  • 179 views

I have an issue with retrieving my Xd file I saved last night. I can only find an older version in the cloud, Please advise how to retrieve my document.

This topic has been closed for replies.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
August 28, 2022

Hi Reka24183681futw,

 

Sorry for the trouble. I can understand how frustrating this can be. We need a couple of things from your machine so we can try to track the file. 
 

  • Please share the name of the file that you're referring to. 
  • Please collect the logs from your machine using this link- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. 
  • Please confirm if you're using the same Adobe ID that you are using to access the XD community here. 
  • Please share the OS build and ensure that you use XD 54. 

Awaiting your response. 

 

Thanks,

Atul_Saini

 

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices