lost file

Question

I have an issue with retrieving my Xd file I saved last night. I can only find an older version in the cloud, Please advise how to retrieve my document.

Atul_Saini · Answer

Hi Reka24183681futw,

Sorry for the trouble. I can understand how frustrating this can be. We need a couple of things from your machine so we can try to track the file.

Please share the name of the file that you're referring to.
Please collect the logs from your machine using this link- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.
Please confirm if you're using the same Adobe ID that you are using to access the XD community here.
Please share the OS build and ensure that you use XD 54.

Awaiting your response.

Thanks,

Atul_Saini

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