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amitseetha
amitseetha
Participant
May 31, 2019
Question

Lost my work on updating Adobe XD

  • May 31, 2019
  • 3 replies
  • 7459 views

Hi learned people,

I'm almost having a mental breakdown. I found out XD had launched a feature to flip images (along y-axis, etc.), so I updated my XD. After updating I've lost a lot of work I'd done in my files. While the files are there, a lot of work I'd done in past several months has been completely deleted - like it's nowhere (creative cloud, deleted files, etc.). My published links still show the work and haven't changed, just like my XD MOBILE app which wasn't affected from the updated desktop app.

I need a way to restore my files to as they were before the update. I don't even want the update or the new flip feature. Has anyone faced this issue or has a solution to this?

Thanks a lot

Amit Seetha

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    3 replies

    D
    defaultehlg0i5sjga7
    Participant
    September 30, 2021

    I have the same problem with Amit, i've lost all my work, after the update, my files are nowhere to find. Any syggestions?

    Spiros

      S
      Shaikh5C47
      Participant
      October 8, 2021

      Me too, I've lost my work after the update. Please help!

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      October 8, 2021

      Hi Shaikh5C47,

       

      We apologize for the work loss. We would like to know few more details in order to investigate and escalate it further-

       

      • Are you using the same Adobe ID from which you've created the documents?
      • Are you able to see the files here: https://assets.adobe.com/cloud-documents ?
      • Have you tried sign out and sign back into Creative Cloud Desktop, End all Adobe processes from task Manager (Windows) or Activity Monitor (OS X)and rebooted the computer?

       

      I will try my best to help you.

       

      Thanks,

      Harshika

       

      Atul_Saini
      Community Manager
      Atul_SainiCommunity Manager
      Community Manager
      May 31, 2019

      Hi Amitseetha,

      I understand your frustration about this issue. From what I understand from this description, all the modification that you have done to your existing file is missing, however, you are still able to see those details on mobile app.

      If this we are at the same page, I would request you to open the file on a different machine and check if that helps. If that doesn't resolve the issue, please check out the following location and see if you are able to find the existing file. : -

      • MAC : ~/Library/Application Support/Adobe/Adobe XD CC
      • WIN : %localappdata%\ Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\

      I would request you to collect the logs: - How to use the Creative Cloud Log Collector tool and  version of XD, CoreSync (Go to Preferences > Creative Cloud > Files), OS version which you are using.

      Thanks,

      Atul_Saini

        amitseetha
        amitseethaAuthor
        Participant
        May 31, 2019

        Hi Atul,

        Thanks for helping me out. We are on the same page - you've understood my problem.

        I tried on a different machine - didn't help ( I still see don't see the latest work in the file named "Hookky"). Also there seems to be no folder by the name Adobe XD CC in the below folder (which I could find):

        ~/Library/Application Support/Adobe/

        Below are the details as you need:

        Adobe XD Version: 19.1.22.6 (Starter), Creative Cloud Sync 4.2.5.1

        OS Version: macOS Sierra 10.12.2

        CoreSync: I could not find version of Coresync as XD>Preferences is greyed out (doesn't open) for me, and there is no Creative Cloud option in my macbook's system preferences.

        I have also submitted logs via the collector tool as I could understand.

        Please advise how to proceed. If you need I can also email the file I'm referring to (Name: Hookky.xd)

        Thanks,

        Amit

        amitseetha
        amitseethaAuthor
        Participant
        June 4, 2019

        Hi Atul,

        Any heads up here? Still hoping for some way to recover my lost work.

        Thanks

        Amit

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        May 31, 2019

        Discussion successfully moved from Adobe Creative Cloud to Adobe XD

        ABAMBO | Hard- and Software Engineer | Photographer
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