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Participant
June 24, 2022
Answered

Lost three hours of my work on Adobe XD

  • June 24, 2022
  • 3 replies
  • 842 views

Yesterday I worked on the same file the whole day and today when I opened it again the work that I have been working on from three to six pm it's missing! I have this gap on the document history, it didn't save at all. Of course yesterday before I close everything I made sure that everything was saved. What can I do? :((( It's crazy!

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi @juliana.medori ,

     

    We're so sorry to hear about the trouble. In addition to what @Spas K. shared, please check this location ~/Library/Application Support/Adobe/Adobe XD (Dev)/CloudToLocalMRUCache and look for that file. The best way to look for the file is through the time-stamp as the files may be available with different names. Let us know if this helps or if you need any further assistance. 

     

    Regards

    Rishabh

    3 replies

    Participant
    November 30, 2022

    Having the same exact issue running on a mac

     

    Participant
    November 30, 2022

    Im not able to find the AdobeXD section of the path listed above on my mac

    HARSHIKA_VERMA
    Community Manager
    Community Manager
    June 27, 2022

    Hi @juliana.medori,

     

    We would like to follow up on your issue. Are you able to recover your lost work? Please feel free to update the discussion if you need further assistance.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    Spas K.
    Community Expert
    Community Expert
    June 24, 2022

    Hi Juliana, what OS are you running? Mac or Windows?

    Participant
    June 24, 2022

    Hi Spas! I'm running on Mac!

    Spas K.
    Community Expert
    Community Expert
    June 24, 2022

    Ah, had a suggestion for where to look on Windows to possibly find a cached version of the file, but no idea how Xd handles these things on Mac... hopefully someone else can pitch in and help out @Rishabh_Tiwari 

     

    Have you checked the file through the browser on https://assets.adobe.com/cloud-documents ? Or is it the same version on there?