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StefanB.83
Known Participant
March 23, 2022
Question

Lots of Cloud work disappears from my XD File

  • March 23, 2022
  • 1 reply
  • 339 views

Hello, I have a problem that I had a month ago but got saved by a local copy. 
What happened, today March 23?
I was working on section A in our web-app on its own Adobe XD window. But I was refering to few things from section B opened in a different window. But at one point, Adobe XD gets very slow, then the app freezes and MacBook restarts. When boot again, I open the file with Section B from the cloud and it showed an old version from February 9th.
I try to open from history tab a version from last week, but earlies available is March 14 (which is the date I finished working on the project Section B, since I had it open for reference only), then different hours on March 3 and few other hours in March 1, then other versions in February 9, 8 and 7 when I did started the Section B.
I open March 14 and and is the same old version from February ast today's version.  I try to open March 8 but I receive an Error 49:
 

Section B window close.
I sign out, closed Adobe XD and Adobe Cloud then open again and sign back in.
I open again Section B, file loads and all other versions from March untill February and they are all the same as the old version from February 9th, everything I did since Feb 9 is gone...
I opened all other projects with different sections of the web-app from before and after March 14 and they all work well and files are up to date. Only Section B where I worked in Feb till March 8 is showing a version from Feb 9. 

At this point, where I lost few weeks of work, I just hope you can help me recover a version of March 14, or 8 as they were at that time, instead of the old version from mid February.

Please help!

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
Community Manager
March 24, 2022

Hi StefanB.83,

 

We are sorry to hear you're experiencing the issue with XD. Could you please try the steps suggested in this post and let us know if that helps?

 

We'll try our best to help.

 

Thanks,

Harshika

StefanB.83
Known Participant
April 18, 2022

Hello,
I was able to get my files from a saved local copy that I forgot about it. Everything is good now, except the fact that I see no way to delete a post like this. I don't wanna edit and leave it blank since this issue is not valid anymore.

 

How can I delete this post? Why is so difficult to do it?...