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Oseghale5FCB
Participant
March 30, 2021
Answered

Masked pictures gets distorted when I export to PDF

  • March 30, 2021
  • 1 reply
  • 1459 views

Hi Everyone

 

I just exported an artboard in PDF with a masked picture in it and when I checked it, the picture was completely distorted. Saved it as a JPEG and it was all good but as a PDF, its complete rubbish. Please does anyone know how to fix this? Thank you so much.

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    We're so sorry for all the trouble. We already checked with the Engineering team and it seems to be an issue with the Mac Previewer app and we have already logged a bug with apple support however we don't have a time frame by when this should be fixed.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 1, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD and OS.
    2. Is it happening with a specific file or multiple files?
    3. Are you previewing the PDF file in any native PDF viewer or Acrobat Pro DC or Acrobat Reader DC? I'd recommend opening the PDF in Acrobat Reader or Pro DC.

     

    Regards

    Rishabh

    O
    Oseghale5FCBAuthor
    Participant
    April 1, 2021
    Hi

    My OS is Catalina 10.15.7 and my XD is the latest one. I just updated it 2
    days ago.
    The pictures get distorted with different files when I preview the PDF with
    “Preview” but it looks good on Acrobat DC. The problem is everyone uses
    “Preview” and having to tell clients to view the pages in acrobat reader
    just feels like an extra step, to me that’s basically a UX problem right
    there. Please is this bug going to get fixed anytime soon? Because I see
    I’m not the only one with this issue. Thank you for your time.

    Kind regards,
    Oseghale Okoyomon.
    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    April 1, 2021

    We're so sorry for all the trouble. We already checked with the Engineering team and it seems to be an issue with the Mac Previewer app and we have already logged a bug with apple support however we don't have a time frame by when this should be fixed.

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