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Jess.Dillard
Jess.Dillard
Inspiring
Jan 25, 2021 6:10 PM UTC
Answered

[Meta] Can't PM moderators here

I've been trying to PM moderators regarding several open issues I have here, but when I click "Send message," the message does not send. If I try clicking again, I get an error message saying I am trying to send too many PMs and have to wait. I have tried this on Chrome and Safari and have gotten errors on both.

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Jan 25, 2021 10:46 PM UTC

    Hi Jess,

     

    I checked with the team and found out that this is a community issue which they are working on. Until the issue is fixed, they have shared a workaround "Please click on the envelope icon on the top header. It should take you to a messages page then click on the create message icon, and then you should be able to send the message."

     

    Let me know if that helps.

     

    Thanks,

    Harshika

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    5 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 25, 2021 10:17 PM UTC

    Hi Jess,

     

    I am sorry to hear you are experiencing issues sending a PM to us. Have you tried signing out of your account and then sign back in? Let us know if that works. I would also request you to please share the issue you are facing with us so that we can help you.

     

    Thanks,

    Harshika

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    Jess.Dillard
    Jess.DillardAuthor
    Inspiring
    Jan 25, 2021 10:26 PM UTC

    I have tried signing out and back in, that does not help. Let me know what other details I need to provide about the issue. Thanks. 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Jan 25, 2021 10:46 PM UTC

    Hi Jess,

     

    I checked with the team and found out that this is a community issue which they are working on. Until the issue is fixed, they have shared a workaround "Please click on the envelope icon on the top header. It should take you to a messages page then click on the create message icon, and then you should be able to send the message."

     

    Let me know if that helps.

     

    Thanks,

    Harshika

    Translate
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