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sago261
sago261
Participant
April 14, 2023
Question

Missing cloud file in Adobe XD (HELP)

  • April 14, 2023
  • 1 reply
  • 402 views

I've been working on a file in XD for 3 months and just yesterday I was editing it. This morning I opened the program, but it did not load. I tried several times and restarted the computer and it did not load. I uninstalled the program and reinstalled it and when it opened, there was no file in the cloud. All my work is lost. I checked at: https://assets.adobe.com/cloud-documents and the files are not there either. It only shows up under "Published" but there is no way to edit those files. I have tried everything, but the files do not appear. Help, please.

 

I work on Windows 11.

This topic has been closed for replies.

1 reply

AkinGn
Community Expert
AkinGnCommunity Expert
Community Expert
April 14, 2023

Hi @sago261, sorry to hear about your file. If you haven't tried what @HARSHIKA_VERMA suggests here, I suggest trying those also:

"...

We are sorry to hear this. I would request you to please try the below steps-

 

  1. Sign out of XD and Creative Cloud Desktop app.
  2. End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X).
  3. Reboot the computer
  4. Sign back in.

 

If you have another computer, please check if you're able to see the file on a different machine.

 

Let us know if that helps.

 

Thanks,

Harshika

"

Hope this helps!

sago261
sago261Author
Participant
April 14, 2023

Hi, I already tried what you tell me and other things and it has not worked. The files don't show up on another computer and I've also looked inside the files on my computer and it doesn't show up either.

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