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A
Allyson5EC5
Participant
September 3, 2020
Answered

Missing comments box in Chrome

  • September 3, 2020
  • 2 replies
  • 1078 views

Has anyone else had trouble viewing/leaving comments with the share link in Chrome? I received the email with the comments and click the link, but when it opens in the browser the comments aren't there.  Sometimes it says no comments available, other times the entire box on right hand side is missing. However, if I open the same link in Safari I can view & leave comments. 

    This topic has been closed for replies.
    Correct answer Allyson5EC5

    I was able to solve the issue by resetting the browser settings in Chrome! Thanks so much for the help 

    2 replies

    J
    Jennifer5CD0
    Participating Frequently
    September 4, 2020

    I also am having the same issue in Chrome, IE, and Edge.  I no longer have the Comments icon in any of my shared XD files.  Other people can see the comments on the same file.  I was previously able to view and add comments just fine.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    September 4, 2020

    Hi Jennifer,

     

    Sorry to hear about the trouble. If it's happening on multiple files and different browsers, would you mind sharing a test link so that we can troubleshoot this on our end?

     

    Regards

    Rishabh

    J
    Jennifer5CD0
    Participating Frequently
    September 4, 2020

    DM sent.  Thank you.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    September 3, 2020

    Hi Alyson,

     

    Thanks for reaching out. If it works on a different browser, could you please try resetting the browser and check again to see if it works? If it still doesn't work, will it be possible for you to share the link with me so that I can check on my end? If yes, you can either share it here or you can DM us.

     

    Note: While sending the DM, please add this discussion link in the subject.

     

    Regards

    Rishabh

      A
      Allyson5EC5AuthorCorrect answer
      Participant
      September 7, 2020

      I was able to solve the issue by resetting the browser settings in Chrome! Thanks so much for the help 

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