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J
Jennifer5CD0
Participating Frequently
September 4, 2020
Answered

Missing Comments Icon

  • September 4, 2020
  • 1 reply
  • 667 views

In all of my shared XD files I no longer have the Comments icon to view or add Comments.  Other people who have the same shared files do see this icon.  I'm not sure when this started because I have never had a problem viewing/adding comments.  This is happening in Chrome, IE and Edge.

I have a free personal Creative Cloud account.

 

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 33.1.12.4. I tested this and I am getting the comments option so could you please test again on a different browser.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
September 4, 2020

Hi Jenifer,

 

Sorry to hear about the trouble. Could you please confirm if it's happening with a specific file or multiple files? Please test it on a new file and see if you are able to see the comments icon. We'd also need a few more details like the version of XD.

 

Regards

Rishabh

J
Jennifer5CD0Author
Participating Frequently
September 4, 2020

It's happening on multiple files (all of my shared files), and I have previously been able to access Comments on those files.  I will reply back with the XD version the designer used to create the files when I get that info from him.  I am using the Creative Cloud Web version.

J
Jennifer5CD0Author
Participating Frequently
September 4, 2020

XD Version 31.1.22.3

Creative Cloud Sync 4.3.57.2

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