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damieng3708081
Participant
Apr 15, 2020 6:50 PM UTC
Answered

Missing fonts on ios XD mobile app

Hello,
I made a website interface on adobe XD for desktop and mobile.
I used Playfair Display and Montserrat fonts. 
Fonts are installed on my desktop and activated on adobe font account.
I am logged on all my XD accounts, desktop (win10) and mobile IOS (iPad Pro12.9 13.4) (iPhone 8 13.3.1).

My problem :
When I preview my layout on a browser, everything is fine.
When I preview my layout on mobiles devices XD app, the first screen is ok. but after one tap to switch to another layout everything is screwed. All the fonts and styles seem to have disappeared and replaced by a system font. The problem occurs on both iPad and iPhone devices.
The prototype is fine on the link preview.

 

Thanks for your feedback.

 

{Renamed By MOD}

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Apr 15, 2020 7:14 PM UTC

Hi Damien,

 

Thanks for reaching out. While previewing on a mobile device, it will only show those fonts which are installed on the device. I'd recommend installing the fonts on the device and check again. For more information on how to install a font, you can refer to this tutorial: https://www.youtube.com/watch?v=bCMLzIpDBXM&feature=youtu.be

 

Regards

Rishabh

5 replies

xspace
Participating Frequently
Jul 2, 2020 2:02 PM UTC

...I recognized that the fonts will be shown when you connect your mobile device via USB.

That´s o.k. for testing.

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Apr 15, 2020 7:14 PM UTC

Hi Damien,

 

Thanks for reaching out. While previewing on a mobile device, it will only show those fonts which are installed on the device. I'd recommend installing the fonts on the device and check again. For more information on how to install a font, you can refer to this tutorial: https://www.youtube.com/watch?v=bCMLzIpDBXM&feature=youtu.be

 

Regards

Rishabh

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damieng3708081
Participant
Apr 16, 2020 6:36 AM UTC

I have installed the fonts on the device, everything is ok now!
Thanks a lot,

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Harshika Verma
Community Manager
Community Manager
Apr 16, 2020 3:28 PM UTC

Glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

 

Thanks,

Harshika

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