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KarinAnderson11498701
Participating Frequently
October 19, 2021
Question

missing saved versions of file

  • October 19, 2021
  • 2 replies
  • 468 views

I have been working on a prototype for several months and have meticulously saved and named versions from the history as I have gone along for reference and to use for portfolio.

 

Today I went in to look at one of them, and they are all gone. There are NO saved versions and only 1 week of history. What gives???? I haven't saved them locally as I am new to XD and didn't really I think i needed to. Rely on the cloud? Hahaha. Pretty dumb of me.

 

Anyone have any insight in to where these went and if I am completely hosed or if they still exist out there somewhere in the ethers?

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 23, 2021

    Creative Cloud storage resides in these locations.  Log-in to the websites below to check. You may access your Creative Cloud Storage from any modern web browser.

    Creative Cloud Assets https://assets.adobe.com
    Synced files
    Cloud documents
    Deleted files

    Lightroom https://lightroom.adobe.com
    Photos
    Albums
    Edited files
    Imported files
    Deleted files

    Document Cloud https://documentcloud.adobe.com
    All documents
    Starred files
    Shared files

    Adobe Spark https://spark.adobe.com
    Projects
    Brand files
    Graphics
    Web pages
    Videos

     

    That said,  I also use a dedicated computer backup service called Backblaze.  For unlimited cloud backup and recovery services, you can't beat the $6/month price anywhere.

    https://www.backblaze.com/

     

    Nancy O'Shea— Product User & Community Expert
    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    October 20, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please check if you are able to see the files here https://assets.adobe.com/cloud-documents and ensure that you are signed with the same email address using which the files were created. You can also check these temp locations for auto-save:

     

    Win: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

    macOS: ~/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache

     

    The best way to look for a file in these folders is through date as the name of the file may be different from the actual file name. Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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