Participant

Question

My Adobe XD Software working very slowly, i'm unable share the link also its hanged

Forum|Forum|5 years ago
January 13, 2021
2 replies
676 views

Here you see the image in the 50% stage it's hanged XD software

This topic has been closed for replies.

Y

ychenn

Participating Frequently

Hi Chetan,

I'm begining to think that XD getting slower with every new version is a feature.

Adobe should include it in their What's new page 🙂

Chetan.kAuthor

Participant

Thank you ychenn,

but I'm facing it every day and every time, now I'm facing new problems also 😞 If I open XD the file is taking more than 5min and it crashes the software automatically it close. after that, it shows the error like

Harshika Verma

Community Manager

I am sorry for the disappointment. I understand how frustrating it could be. I would request you to please share the OS and XD versions of your machine. Have you checked if any graphic card driver needs an update? If you still face the issue, please generate the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a PM. Could you please confirm if it's happening with cloud documents or local files?

I will try my best to investigate the issue.

Thanks,

Harshika

Rishabh_Tiwari

Legend

Hi Chetan,

Sorry to hear about the trouble. Please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related process from the Task Manager.
Sign back in on the Adobe CC Desktop app and launch XD from there and then check how it works.

If it still doesn't work, please share a few more details like:

A screenshot of the About XD info page.
Is this happening on a specific file or multiple files?
Have you tried switching to a different network?

Regards

Rishabh

Chetan.kAuthor

Participant

Hi Rishabh,

Thank you for giving the instruction,
As you mentioned The instructions I followed, but are not resolved yet.

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If it still doesn't work, please share a few more details like:

A screenshot of the About XD info page.
Is this happening on a specific file or multiple files?
Not only for one file, if I try to open other files also the issues are there
Have you tried switching to a different network?
No, didn't try this one

---------------------------------------------------------------------------------
All my xd files saving in the cloud because this reason, It's not working

Thank you,

Chatan CK

Harshika Verma

Community Manager

Hi Chetan,

Sorry for the delay in response and thanks for sharing the asked information. I am unable to see the about XD info screenshot. If you're still experiencing the issue, please try the steps suggested in this article: https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

Let us know if that helps.

Thanks,

Harshika

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